How to respond to complaints on social media

by Joe Kuzma ( joe_kuzma)

Today’s episode focuses on how to interact with your audience on social media. More often than not, those interactions will likely be negative, even to the tune of a one-to-seven ratio!

Joe discusses how you should respond to negative comments on social media, also adding tips that will foster a sense of community and brand loyalty by keeping the conversation going and making sure your message is consistent between different profiles and managers.

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Hello! My name is Joe Kuzma, and if you’re reading this, thank you! I’m pleased to virtually meet you and I hope we get to know one another well throughout this crazy journey of producing content.

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